In order to disconnect your eBay store from our service, please perform the following steps:


1. On eBay, go to: Personal Info > Sign in and Security > find 'Third party app access' and click 'View'. 
2. Select the Hipshipper API (may have more than one) and 'Revoke' it.
3. Go to the Business Policies page and apply a change to your shipping policies, any change that will force eBay to read the policy again.
The change can be (for example:) adding a domestic 'expedited' shipment option.

This change will remove the Hipshipper settings that are in listings that are assigned to that policy, so you need to make sure you do this for all policies.

After you save it, you can remove that change you made so your policy will continue as it was before.


At this point, if you still have unshipped orders with us, consider waiting until all of them are shipped before moving on to the last step.


** Please note: 

  • Our system scans your eBay store every 5-6 days. At that time, we also recreate any missing settings. To avoid that, please make sure to revoke the HS token (steps 1-23).
  • After you revoke the Hipshipper token, we will no longer have access to your eBay account, and will not be able to update your orders international tracking on eBay. If at that time, you still have orders waiting to be shipped with Hipshipper, you will need to update the international tracking to eBay manually.