Do I need to refund a refused/unclaimed order?

Modified on: 2019-01-08 07:50:30 -0500


eBay policies state that "the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible for the eBay Money Back Guarantee."

If your buyer opens an eBay dispute for the order, you should relay all that information to ebay (preferably by calling Seller Support). The case should be ruled in your favor.


Did you find it helpful? Yes No

Can you please tell us how we can improve this article?