FAQ

Why do I need to add the Hipshipper shipping rate table to my eBay account?
Our international shipping prices are based on the item's weight and the shipping destination. The rate table holds the base shipping prices and is use...
Thu, 27 Jun, 2019 at 8:15 AM
How are the shipping prices for my customers being calculated?
Shipping prices are calculated based on the item’s weight and the destination country. A fixed cost and per pound cost for each destination country are set ...
Thu, 27 Jun, 2019 at 8:16 AM
Why do I need to update the amazon ASIN and the item weight before registering to Hipshipper?
Shipping prices are based on the item's weight and the shipping destination. If the weight is missing from any of your listings, our system will try a...
Thu, 27 Jun, 2019 at 8:16 AM
Can I connect more than one eBay store to my Hipshipper account?
Yes. You can connect multiple stores to your Hipshipper account, regardless of whether the eBay accounts are connected or not (eBay will not connect them th...
Thu, 27 Jun, 2019 at 8:17 AM
What happens if an eBay listing doesn’t have weight (weight=0)?
The shipping price is based on the item's weight, so all your listings must have a valid weight. The weight needs to be updated in the listing's &...
Thu, 27 Jun, 2019 at 8:18 AM
Which countries can I ship to?
We ship to most countries. When we create your Hipshipper shipping policies, we also add an exclusion list with all the countries that we do not ship to. If...
Mon, 24 Jun, 2019 at 5:17 AM
Are my shipments insured?
In case the package is lost or damaged in transit - your shipping costs are insured in full. The contents of your order are insured up to a value of $300. Y...
Mon, 16 Jul, 2018 at 1:08 AM
I have an order for an item over $300. Can I insure it?
Yes. Raise a support ticket or open a chat and ask us for a quote for an insurance upgrade on your order.
Tue, 8 Jan, 2019 at 7:35 AM
Who is responsible for paying customs and duties?
By definition, your buyer is the importer of goods. Per eBay, and international customs regulations, the buyer is responsible for any and all payments of cu...
Mon, 1 Jul, 2019 at 7:28 AM
When is my buyer expected to receive his package?
Delivery time for standard international shipping is 10-12 business days from the day the package is handed over to our carrier.  Expedited shipping is 5-7...
Tue, 8 Jan, 2019 at 7:43 AM