FAQ
If a package is unclaimed or refused by the buyer, it will ultimately be returned to the sender (Hipshipper warehouse). Once it arrives back at our warehous...
Thu, 27 Jun, 2019 at 8:20 AM
eBay policies state that "the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible f...
Tue, 8 Jan, 2019 at 7:50 AM
To disconnect your eBay store from our service, please do the following: Reallocate all eBay listings from the Hipshipper shipping policies to your origin...
Thu, 27 Jun, 2019 at 8:21 AM
Only items that are eligible for aerial shipping can be assigned the HipShipper (HS) policies. Some item categories are considered 'Dangerous' an...
Thu, 18 Jun, 2020 at 3:45 AM
Free returns is exactly what it is - free, no hassle and no questions asked returns. We do not charge you anything for it. How does it work? What we do i...
Sun, 25 Oct, 2020 at 5:51 AM
As sometimes prices get updates, you will need to update your eBay store's rate table to be able to enjoy the new prices. To update your shipping rate...
Wed, 8 Apr, 2020 at 4:40 AM
If the status of the order is 'Awaiting Shipment' it means the payment for the shipping is done and now an international tracking number should be...
Tue, 23 Jun, 2020 at 6:44 AM
As you may have noticed, there is an option in your Hipshipper store settings to ship to the US Protectorates /Alaska / Hawaii, but we recommend to keep i...
Sun, 20 Dec, 2020 at 4:01 AM