FAQ

What happens if the buyer does not claim or refuses the package?
If a package is unclaimed or refused by the buyer, it will ultimately be returned to the sender (Hipshipper warehouse). Once it arrives back at our warehous...
Thu, 27 Jun, 2019 at 8:20 AM
Do I need to refund a refused/unclaimed order?
eBay policies state that "the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible f...
Tue, 8 Jan, 2019 at 7:50 AM
How can I disconnect my eBay account from Hipshipper?
To disconnect your eBay store from our service, please do the following: Reallocate all eBay listings from the Hipshipper shipping policies to your origin...
Thu, 27 Jun, 2019 at 8:21 AM
Why weren't all my listings allocated to the Hipshipper policies?
Only items that are eligible for aerial shipping can be assigned the HipShipper (HS) policies. Some item categories are considered 'Dangerous' an...
Thu, 18 Jun, 2020 at 3:45 AM
What is the "Free Returns" feature and how do I enable it?
Free returns is exactly what it is - free, no hassle and no questions asked returns. We do not charge you anything for it.   How does it work? What we do i...
Sun, 25 Oct, 2020 at 5:51 AM
How to update your eBay store's rate table
As sometimes prices get updates, you will need to update your eBay store's rate table to be able to enjoy the new prices. To update your shipping rate...
Wed, 8 Apr, 2020 at 4:40 AM
Order status is 'Awaiting Shipment' but no tracking number
If the status of the order is 'Awaiting Shipment' it means the payment for the shipping is done and now an international tracking number should be...
Tue, 23 Jun, 2020 at 6:44 AM
How to avoid the issue with the US Protectorates /Alaska / Hawaii
As you may have noticed, there is an option in your Hipshipper store settings to ship to the US Protectorates /Alaska / Hawaii, but we recommend to keep i...
Sun, 20 Dec, 2020 at 4:01 AM