FAQ
If a package is unclaimed or refused by the buyer, it will ultimately be returned to the sender (Hipshipper warehouse). Once it arrives back at our warehous...
Thu, 27 Jun, 2019 at 3:20 PM
eBay policies state that "the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible f...
Tue, 8 Jan, 2019 at 2:50 PM
In order to disconnect your eBay store from our service, please perform the following steps: 1. On eBay, go to: Personal Info > Sign in and Security &g...
Sun, 24 Jul, 2022 at 8:01 AM
Only items that are eligible for aerial shipping can be assigned the HipShipper (HS) policies. Some item categories are considered 'Dangerous' and ...
Thu, 18 Jun, 2020 at 10:45 AM
As sometimes prices get updates, you will need to update your eBay store's rate table to be able to enjoy the new prices. To update your shipping rate ...
Sun, 10 Apr, 2022 at 12:50 PM
If the status of the order is 'Awaiting Shipment' it means the payment for the shipping is done and now an international tracking number should be i...
Tue, 23 Jun, 2020 at 1:44 PM
You may encounter an issue in which orders from buyer located in the US Protectorates /Alaska / Hawaii, may not appear in Hipshipper or worse, they will ...
Fri, 24 Feb, 2023 at 7:06 AM