Templates for replies to common buyer questions

Shipping related Questions
* PLEASE NOTE: Starred red remarks are general tips and are NOT a part of the template. Q: Why does it take such a long time only to ship an item? O...
Wed, 23 May, 2018 at 9:38 AM
Customs and taxes related questions
* PLEASE NOTE: Starred red remarks are general tips and are NOT a part of the template. Q: I just received a notice from the carrier that I need to pay...
Wed, 23 May, 2018 at 9:38 AM
Pre-shipment order cancellation
Dear __________, We regret to inform you that due to new restrictions enforced through FAA regulations on transportation of goods, we will not be able to c...
Tue, 19 Jun, 2018 at 4:34 AM