Packages that are shipped overseas are obviously more prone to delays and damage while in transit than domestic packages. If anything happens, we have an experienced support team standing by to guide you on how to deal with dissatisfied customers, eBay cases and paypal claims. For example:
- Issue with the shipment - item got lost , broken ,etc... – we will work with you to resolve the issue with your customer and with eBay. Also, remember that your orders are insured up to $300, so every case you will have, we have your back.
- Customs – your customers are responsible for any customs fees or taxes. That does not mean they won't open a case on eBay if asked to pay customs. We recommend that you will contact us whenever a Hipshipper related case is opened.
- Returns due to not as described - we have a clear method how to avoid reruns. If your customer insists on returning the item, we will walk you through our recommended steps for the return process.
In any case we put a lot of efforts in our customer service and solving our sellers’ cases. If the case won’t be resolved and there’s a chance that it will be without seller resolution, we will refund you in order to avoid impact on your DSR.